Fw: My humble request

 

----- Forwarded Message ----
From: "Response.Escalatedcomplaints@hdfcbank.com" <Response.Escalatedcomplaints@hdfcbank.com>
To: tholiya@yahoo.com
Sent: Sat, 5 March, 2011 1:16:52 PM
Subject: Fw: My humble request


Dear Mr. Tholiya,

This is in reference to your email dated 26th February 2011 addressed to our Corporate Office regarding your feedback on our Insta alert service .

At the outset we regret the inconvenience caused and would also like to thank you for your valuable feedback.

We will explore the feasibility of sending balance alerts at a later hour ,with our technical team, since it will involve a change in the current architecture of this service.

Once again we regret the inconvenience caused and thank you for banking with us.

Assuring you of our best services at all times.

Warm Regards,
Tejali M
Customer Service Manager (Chairman & MD Cell)
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.

Mr Alok Tholiya <tholiya@yahoo.com> 02/26/2011 06:22 PM

To "Bank Chairman HDFC Mr. Puri" <aditya.puri@hdfcbank.com>, Bank HDFC Escalated Complaint <Response.Escalatedcomplaints@hdfcbank.com>, Bank Support HDFC <support@hdfcbank.com> cc Subject My humble request

Dear Sir,
namaskar.
 
Yes HDFC is known for good and ethical practice and modernisation.
 
But ...but sms alerts at 6 am is little too much. Ofcourse debit / withdrawal sms ( thru card/ ATM ) can come any time but not the other routine sms.
 
Today I recd 6 sms at around 6 am for balance in account and limit on my acc.
 
Pl. ensuresuch sms come after 7.30 am

Thanks and Regards,
Alok Tholiya (S.E.O) M:9324225699